At Rise we are truly lucky to be immersed within a community of experts. Each individual has their own talent, opinion and knowledge. We decided that instead of writing what we thought of the world and the industries we all work in, why don’t we ask them?
This has part of our series of Q&A style articles that we hope will inspire you, educate you, and or empower you.
RISE: How has telecoms advanced over the last 5-10 years with such a huge boom in the technology industry?
James: 10 years ago, IT and telecommunications were fundamentally separate. As telecoms technology evolved, IT did the same and there was no doubt about the coming merger of the two. We now have lots of new integrated computer / phone / internet of things (IOT) solutions changing business and consumer landscapes, driven by the IT and telecoms convergence and the decreasing margins on traditional single product solutions
RISE: With the promise of 5G on the horizon, have you had any insight as to how this will change your business and the world of telecoms?
James: From a user’s perspective, 5G will fundamentally change how connectivity, applications and content are consumed, whilst from a provider’s perspective, 5G presents enormous opportunities for network efficiency to deliver innovative services.
RISE: Have you found that you have had to instil more security features as data breaches become more and more apparent it would seem?
James: Whilst we have always been security focused in our core specialities, the GDPR mandate has driven us to streamline the data we use and store, find more efficient ways to communicate with our clients, and help our client base with their own security challenges, through the proactive offering of cost-efficient subscription based security software and innovative hardware solutions.
RISE: Regarding the above have you seen a decline in trust with your clients and how have you mitigated this?
James: As a provider of solutions to our client base for over 25 years trust has never been an issue and we have used this platform to reassure our clients wariness through the provision of appropriate solutions for their requirements, rather than profiteering from the scaremongering in the wider press.
RISE: Do you find marketing campaigns useful in managing and retaining this trust and also to engage and inform your clients?
James: Marketing communications has been key through the transformation of our business, from a reseller of mobile contracts to a fully integrated IT and telecoms service provider. The focus of our marketing communications has been to educate. This has allowed us to both reassure our clients that we are ahead of emerging trends in technology and showcase the benefits of new solutions available to their business.
RISE: Within the world of telecoms, is there ever an easier route in, for example having specific qualifications or is it a case of working your way up?
James: Because the majority of our solutions are bespoke, experience and qualifications are never mandatory. However, achieving good qualifications is proof of a commitment to a target. Application of both intelligence and hard work and will always be a yardstick by which to compare candidates. Honesty, integrity and common sense are more valuable commodities in employees than ever before and the challenge is for an individual to convey these strengths in a CV or interview environment.
RISE: Is there any new technologies that we should be aware of that is going to ‘change the game’ like the Cloud did?
James: Given the superior specification of the forthcoming 5G platform, this new technology will change the game for both mobile and fixed communications. The promise of faster, more agile and secure wireless technology provides the opportunity to bring scalability, security and universal mobility across the telecommunications industry, with expected benefits to all industries from improved broadcasting to automation through IOT.