• Full Time
  • Poole

Contact Co-ordinator

RISE. are delighted to be working with a well-known Insurance provider who are on a mission to find some new stars to join their growing team of forty plus.

Although based in Poole, Dorset, we look far beyond the coastal town and sandy beaches, to serve businesses across the UK with our wide range of insurance products.
 
The Role:
The successful candidates will join the contact team who deliver out of this world customer service. This role requires someone that has great attention to detail and excellent listening skills. No call will be the same, so you will need to use your own initiative in how you interpret the information that you will report on.
 
Responsibilities and Duties:

  • Making outbound calls with warm leads to build a rapport to qualify leads
  • Engaging and managing inbound website leads and liaising between the customer and sales team
  • Building future opportunities with existing customer data
  • Work with your Senior Advisor on the provided pipeline of leads and opportunities
  • Fact finding to relay over key information to our Sales Advisors ensuring they deliver their sales objectives
  • Hitting lead generation targets

Needed for the Role:

  • Excellent customer service skills
  • Outbound phone experience
  • Be a team player
  • Able to work with targets and with timescales

Benefits

  • Generous bonus plan on top of basic salary
  • Fun working environment and friendly atmosphere
  • Free allocated onsite parking
  • Excellent Development and Career progression
  • Perks Package Inc. Free Mobile Phone Insurance & Tastecard
  • Weekends & Bank Holidays off

If you would like to apply please submit your CV, all applications will be treated in the strictest of confidence.