• Temporary
  • Poole

Customer Service Advisor

We have a fantastic opportunity to start a career within a company that are going through a period of impressive growth whom provides some excellent benefits and incentives!

We are on the lookout for fantastic individuals to join the Relationship Team, dealing with a range of utility related issues, ensuring customers receive the best possible service and any issues are resolved promptly and effectively.  You will have a pivotal role in supporting the team to continue to deliver exceptional service to our customers. This role is on a Temp to Perm Basis.


What we need from you:

  • A minimum of 2 years’ experience in customer service, ideally in the energy or utilities sector.
  • You have experience of working closely within an operational environment whilst being both inquisitive and a keen problem solver.
  • Ability to respond to all calls and enquiries promptly and professionally, while following targets and objectives set out by the management team.
  • Excellent communication skills; written, verbal and interpersonal
  • A keen eye for detail is essential.
  • Ability to structure own time, use initiative and prioritise effectively.
  • Be able to work well under pressure, have a flexible attitude and be responsive to change.
  • Proficient use of Microsoft Office.
  • Prepared to work flexible hours (including evenings and weekends when required).


The benefits:

  • Competitive salary
  • Subsidised parking very close to our offices
  • Great working environment with view over Poole Harbour, Poole Park and the Purbecks.
  • Flexible working hours
  • On the job training
  • Dress down Fridays (every Friday)
  • Free tea/coffee and soft drinks
  • Pastry Mondays
  • Regular team activities including nights out/theme park visits
  • Excellent career progression
  • 29 days annual leave PLUS your Birthday off, on us!
  • Staff discount
  • 4% pension contribution

Thanking you in advance for your application.